Customer Service
603-430-9556

Frequently Asked Questions


Online Orders:

To order online, simply click on the item you wish to order, click on "Add To Cart", click on "Checkout", and fill in the required information. Your order will be processed as soon as possible.

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Phone/Fax Orders:

We are happy to take phone orders during store hours. Call us: 603-430-9556. Please have your credit card information ready when you call.

You may fax your order to us anytime at: 603-430-1008.

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Payment Types:

We accept Visa, Mastercard, Discover, and AMEX. All prices and payment are in U.S. dollars. We do not accept personal checks or C.O.D.'s for online orders.

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Online Credit Cards:

We offer online ordering using the security of Secure Socket Layer Technology (SSL) to encrypt your payment information.

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Shipping, Handling and Sales Tax:

We use US Priority Mail. If you need Overnight or Express delivery, please email us at sales@tugboatalley.com, or call us at: 603-430-9556.

$0 – $20.00 / $6.00

$20.01 – $40.00 / $8.00

$40.01 - $60.00 / $10.00

$60.01 – $80.00 / $12.00

$80.01 – $100.00 / $15.00

$100.01 – $200.00 / $17.00

$200.01 & over / 10% of merchandise total

Shipping & Handling cost adjustments may apply to certain orders.
New Hampshire is a sales tax free state.

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International Orders:

International orders will be shipped via UPS.

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Gift Orders:

We will be happy to enclose a note with your gift, at no extra charge.

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Receiving Orders:

The length of time it takes to receive your order depends on the method of shipment and destination. UPS ground and US Postal Service usually suggest 5 working days within the continental US.

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Exchange/Return Policy:

You may exchange (credit) or return (refund) any purchase within 30 days with which you are not completely satisfied.

Please return your purchase via UPS, FedEx, or US Mail with a copy of your receipt. Insure your package, and indicate whether you wish to receive credit (exchange) or refund (return).

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Price Changes:

We do our best to update our prices as promptly as possible. Please be advised that our prices are subject to change without notice. We will notify you of any price changes when we receive your order, before billing. We apologize for any inconvenience.

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Privacy:

We consider the information you choose to share with us personal and confidential. We will not share, rent or sell any of your personal information without your express consent. It will be necessary, in some instances, to give your shipping information to certain of our product suppliers.

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Store Hours:
 
Spring: (April-Late June)
Mon-Thu 10:00 a.m. to 5:00 p.m. ET
Fri & Sat 10:00a.m. to 8:00pm
Sunday 10:00 a.m. to 5:00 p.m. ET
 
Summer: (Late June- Early September)
Mon-Thu 10:00 a.m. to 8:00 p.m. ET
Fri & Sat 10:00a.m. to 9:00pm
Sunday 10:00 a.m. to 5:00 p.m. ET
 
Fall: (Mid September-Thanksgiving)
Mon-Thu 10:00 a.m. to 5:00 p.m. ET
Fri & Sat 10:00a.m. to 9:00pm
Sunday 10:00 a.m. to 5:00 p.m. ET 
Holiday Season: (Thanksgiving-December)
Mon-Thu 10:00 a.m. to 8:00 p.m. ET
Fri & Sat 10:00a.m. to 9:00pm
Sunday 10:00 a.m. to 5:00 p.m. ET
 
Winter: (January-March)
Mon-Thu 10:00 a.m. to 5:00 p.m. ET
Fri & Sat 10:00 a.m. to 6:00 p.m.
Sunday 10:00 a.m. to 4:00 p.m. ET

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To Visit Our Store:

If you plan to visit the New Hampshire Seacoast, please visit us at our waterfront shop. We'd love to meet you.

Take I-95 to Exit 7 in New Hampshire, Portsmouth Historic District. At exit, turn left (coming from the North), or right (coming from the South) onto Market Street. Follow left fork. Make first left onto Bow Street. You'll find Tugboat Alley on the left at 47 Bow Street. View map.

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